Man With Van Blackheath Terms and Conditions

These terms and conditions set out the basis on which our man with van service is provided. By making a booking, the customer agrees that the service will be carried out in accordance with these terms. They apply to all domestic and commercial transport, collection, delivery, removal, and related handling work undertaken by our Blackheath man and van service. These terms are intended to be clear, fair, and practical, while also reflecting the obligations that apply under UK law.

For the purpose of this document, “we”, “us”, and “our” refer to the service provider, and “you” or “the customer” refers to the person requesting the service or any person authorised to act on their behalf. If a third party makes a booking for a customer, the customer remains responsible for ensuring that all booking details are accurate and that the service can be completed safely and lawfully. The use of our man with van Blackheath service confirms acceptance of these terms.

We may update these terms from time to time to reflect operational changes, legal requirements, or improvements to our service. Any update will apply to future bookings unless otherwise stated. Customers are responsible for reviewing the latest version before placing a booking. If any part of these terms is found to be invalid or unenforceable, the remaining provisions will continue to apply to the fullest extent permitted by law.

Bookings may be made by phone, email, or any other method we make available. A booking is not confirmed until we have accepted the job details and, where required, received any deposit or prepayment. The booking process for our man with van hire service normally includes providing the collection and delivery addresses, preferred date and time, item description, access information, and any special handling requirements. Accurate information is essential because pricing, vehicle size, manpower, and timing depend on the details supplied.

We may request photographs, item lists, dimensions, or additional information before confirming a booking. This allows us to assess the suitability of the vehicle and whether extra labour, equipment, or packing materials are needed. If the customer provides incomplete or misleading details, we may revise the quote, adjust the service arrangements, or refuse to proceed if the work cannot be carried out safely. Any quote given before full details are known is based on the information supplied at that time and may be subject to change.

All bookings are subject to availability. We will try to accommodate preferred time slots, but arrival times are estimates unless a fixed appointment is expressly agreed in writing. Traffic, parking restrictions, weather, access issues, and prior delays may affect timings. The customer must ensure there is appropriate access for loading and unloading, including permission to use communal areas, lifts, or service entrances where relevant. Failure to provide suitable access may result in waiting time charges, cancellation fees, or the need to reschedule.

Payments must be made in accordance with the agreed quotation or price schedule. Unless stated otherwise, payment is due on completion of the job, though we may require a deposit, part-payment, or full advance payment for certain bookings. Accepted payment methods may include bank transfer, card payment, or cash, depending on the arrangement made at the time of booking. All charges quoted are exclusive of any additional costs unless expressly stated otherwise.

Additional charges may apply where the job differs from the original description or where extra time, labour, fuel, mileage, congestion charges, parking fees, waiting time, stair carries, assembly/disassembly, or specialist handling is required. If the customer asks us to carry out work beyond the agreed scope, we may charge a reasonable supplement. Any such charge will be based on the circumstances of the job and, where possible, agreed before the additional work begins. We aim to keep pricing transparent for every Blackheath man with van booking.

Late or failed payments may result in suspension of future services, recovery action, and interest or reasonable administrative costs where permitted by law. If a customer disputes an invoice, they should notify us promptly and provide supporting details. Undisputed sums remain payable by the due date. In the event of non-payment, the customer may also be responsible for any legal or collection costs incurred in recovering the outstanding amount, to the extent allowed under applicable UK law.

Cancellations must be made as early as possible. If the customer cancels a booking more than the minimum notice period specified at the time of booking, any deposit may be refunded or retained at our discretion in line with the booking terms previously agreed. If cancellation is made within a shorter period, or if the team attends the site and the job cannot proceed because of the customer’s actions or omissions, a cancellation or call-out charge may apply. The amount will reflect time reserved, travel already undertaken, and any costs reasonably incurred.

We may also cancel or reschedule a booking if circumstances beyond our reasonable control make it impossible or unsafe to complete the service. Such circumstances may include vehicle breakdown, severe traffic disruption, extreme weather, illness, accidents, or legal restrictions affecting access or movement. In these cases, we will try to offer an alternative time or date. Our liability for cancellation in these circumstances is limited to refunding any payment received for the affected portion of the service, where appropriate.

Customers should inform us immediately if they need to amend the booking date, volume of items, addresses, or service requirements. Changes are subject to availability and may affect the price. Where a revised booking is accepted, the original estimate may no longer apply. We reserve the right to decline amendments that would materially alter the job, exceed vehicle capacity, or require equipment or staff not previously arranged.

Our liability is limited and is governed by the nature of a transport and handling service. We will take reasonable care when moving items, but we are not responsible for pre-existing damage, wear and tear, concealed defects, or damage caused by poor packing, unstable furniture, or inadequate securing by the customer. The customer is responsible for ensuring that items are suitably packed, protected, and ready for transit unless we have expressly agreed to provide packing or wrapping services.

Where we handle fragile, valuable, or sentimental items, the customer must notify us in advance. Items such as glass, mirrors, antiques, electronics, artwork, or documents should be declared clearly. Unless otherwise agreed in writing, we do not accept responsibility for loss of business, loss of profit, indirect losses, or consequential losses. Any compensation for damage or loss, where established and attributable to our negligence, will be assessed fairly and may be limited to the reasonable repair or replacement value of the item, subject to proof.

Nothing in these terms limits or excludes liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, or any other liability that cannot legally be excluded under UK law. We will always act with reasonable skill and care. However, the customer also has responsibilities, including providing accurate instructions, ensuring items are properly declared, and making sure that access, parking, and collection or delivery arrangements are lawful and safe. A man and van service in Blackheath is a practical transport solution, not a guaranteed insurance policy for all circumstances.

The customer must ensure that all items handed over for transport comply with applicable laws and are safe to carry. We do not transport illegal goods, hazardous substances, firearms, explosives, or any item that requires a specialist licence, certification, or vehicle unless explicitly agreed and lawfully permitted. We may refuse to handle items that we reasonably believe are unlawful, dangerous, contaminated, unhygienic, or likely to cause harm to people, vehicles, or other property.

Where waste or unwanted items are included in a job, the customer must comply with UK waste regulations. We may only remove, transport, or dispose of waste where this is lawful and within the scope of the agreed service. The customer remains responsible for ensuring that waste is described honestly and that any required classification, segregation, or disposal route is correctly identified. Waste must not be presented as ordinary household goods if it contains prohibited materials or requires special handling. If duty of care documentation, transfer notes, or other records are needed, the customer must provide the relevant information or cooperate in obtaining it.

We do not accept liability for penalties, fines, or enforcement action arising from inaccurate waste descriptions, illegal disposal requests, fly-tipping, or the customer’s failure to comply with environmental obligations. If we believe a load contains controlled waste, hazardous waste, or items that cannot lawfully be moved under the agreed arrangement, we may refuse collection or unload the items at the customer’s risk and expense. The customer agrees to indemnify us against losses arising from false declarations or unlawful instructions connected with waste handling.

All goods remain the customer’s responsibility until they are loaded and accepted for carriage, and again after delivery or completion of the agreed service. The customer must inspect items at the earliest reasonable opportunity after completion and notify us promptly of any issue. Claims for loss or damage should be made without undue delay and accompanied by evidence where possible, including photographs, a description of the item, and proof of value or repair cost. Failure to notify us promptly may affect our ability to investigate the matter fairly.

Any items left in our vehicle or at a property after completion of the job may be treated as lost property and handled in a reasonable manner. We will use reasonable efforts to identify and return items where practical, but may charge storage, administration, or return-delivery fees. If uncollected items are not claimed within a reasonable period, we may dispose of them in accordance with applicable law. We are not liable for items left behind because they were not disclosed, packed separately, or pointed out before departure.

These terms are governed by the laws of England and Wales. Any dispute arising from or connected with the service, the booking, payment, or interpretation of these terms will be subject to the exclusive jurisdiction of the courts of England and Wales, except where the customer has a legal right to bring proceedings elsewhere. If a dispute arises, both parties should first try to resolve it in good faith before starting formal proceedings. This agreement represents the entire understanding between the parties concerning the service, unless modified in writing by us.