Privacy Policy
Man with Van Blackheath Privacy Policy
This Privacy Policy explains how Man with Van Blackheath collects, uses and protects personal data relating to customers and prospective customers. It applies to all Man with Van Blackheath customers in the Blackheath area who use or enquire about our services, whether by phone, online enquiry forms, or in person.
Man with Van Blackheath acts as the data controller for the personal data described in this policy. We are committed to handling your information in accordance with the UK General Data Protection Regulation and the Data Protection Act 2018.
Personal Data We Collect
We collect and process only the personal data that is necessary for providing our services and running our business. The categories of data we may collect include:
Identification and contact details, such as your name, address, service address or collection and delivery addresses, and general location information in the Blackheath area. We may also collect your preferred contact details so that we can respond to enquiries, provide quotes and manage bookings.
Service and booking information, such as details of the items you wish to move, access information for properties, dates and times of moves, special instructions and notes relevant to your booking.
Communication records, such as notes of phone calls, messages and correspondence with you, including enquiries and feedback relating to our services. These may include the content of your messages and the date and time they were sent or received.
Payment-related information, such as records of payments made, amounts, dates and methods of payment. We do not store full card details when third party payment processors are used, but we may receive confirmation that payment has been made or declined, and other transaction identifiers.
Technical and usage data, when you visit our website or interact with our online content, such as basic device and browser information, pages visited and general usage statistics. This may be collected through cookies or similar technologies, depending on your device settings.
Lawful Basis for Processing
We process your personal data on one or more of the following lawful bases under the UK GDPR:
Contractual necessity, where processing is required to provide you with a quote, respond to your service enquiry, set up and manage your booking, carry out the move, and handle follow up matters such as invoicing and customer support.
Legitimate interests, where we have a genuine and legitimate reason to use your data and this is not overridden by your rights and interests. This includes managing our business, improving our services, communicating with existing customers about related services, preventing fraud and ensuring the security of our operations.
Legal obligation, where we must process certain information to comply with applicable laws, for example record keeping, tax obligations and responding to lawful requests from regulators or law enforcement authorities.
Consent, where you have clearly agreed that we may use your data for a specific purpose not covered by the bases above. When we rely on consent, you have the right to withdraw it at any time as described in this policy.
How We Use Your Personal Data
We use the personal data we collect for the following purposes:
To provide quotes, manage enquiries and confirm bookings for our man and van services in the Blackheath area. This includes assessing your requirements, advising you on services, confirming dates and times and sending booking confirmations.
To deliver our services, such as planning routes, organising vehicles and staff, carrying out collections and deliveries, and following specific instructions you provide. We may use address details and service notes for operational planning.
To manage payments and accounts, including issuing invoices, registering that payments have been made, processing refunds where applicable, and keeping appropriate financial records.
To communicate with you, including sending service updates, responding to queries and complaints, requesting feedback, and handling any disputes or claims relating to our services.
To improve and develop our services and website, for example by reviewing usage information, monitoring performance, and analysing how customers interact with our content so that we can make improvements.
To protect our business, staff and customers, for example by preventing misuse of our services, investigating potential fraud or security incidents, and establishing, exercising or defending legal claims.
Data Sharing and Processors
We may share your personal data with third parties where this is necessary for the operation of our services, is required by law or where you have given your consent. In particular, we may share data with:
Service providers and data processors who help us deliver our services, such as IT and hosting providers, customer relationship tools, payment processors, and companies that provide business support services. These processors are only permitted to process your data on our instructions and in accordance with data protection law.
Professional advisers, such as accountants, insurers and legal advisers, where this is necessary for the management of our business, financial obligations, or to deal with legal matters and claims.
Regulatory and law enforcement authorities, courts and government agencies, where we are required to do so by law or where this is necessary to protect our legal rights or the rights of others.
We do not sell your personal data to third parties. If we were to reorganise or transfer part of our business, your data may be transferred as part of that process, subject to appropriate safeguards.
International Transfers
Where our service providers or data processors are located outside the United Kingdom, your personal data may be transferred to and stored in countries that may have different data protection laws. When this happens, we ensure that appropriate safeguards are in place, such as standard contractual clauses or other measures recognised under the UK GDPR, to protect your information.
Data Retention
We keep your personal data only for as long as necessary for the purposes for which it was collected, including to satisfy legal, accounting or reporting requirements.
Enquiry details and quotes that do not result in a booking may be kept for a limited period so that we can respond to follow up questions and track demand for our services, after which they are securely deleted or anonymised.
Booking records, payment information, and related communications are typically retained for a period that reflects the relevant legal limitation periods and tax and accounting requirements. At the end of the applicable retention period, data is deleted or anonymised so that it can no longer be linked to you.
The specific retention period may vary depending on the type of data, the nature of the services and our legal obligations.
Your Data Protection Rights
Under the UK GDPR, you have several rights in relation to the personal data we hold about you. These rights apply to all Man with Van Blackheath customers in the Blackheath area, subject to certain legal limitations. Your rights include:
Right of access, which allows you to request confirmation that we process your personal data and to receive a copy of that data, along with information about how we use it.
Right to rectification, which allows you to ask us to correct or complete personal data that is inaccurate or incomplete.
Right to erasure, in certain circumstances, which allows you to request that we delete your personal data where there is no good reason for us to continue processing it, for example where it is no longer needed for the original purpose and no legal obligation requires us to keep it.
Right to restrict processing, which allows you to request that we limit the way we use your data in certain situations, such as while we are considering an objection you have raised.
Right to object, which allows you to object to our processing of your personal data where we rely on legitimate interests as our lawful basis. We will stop processing unless we have compelling legitimate grounds or need to continue for legal reasons.
Right to data portability, which allows you in some circumstances to receive your personal data in a structured, commonly used and machine readable format and to transmit it to another controller.
Right to withdraw consent, where we rely on your consent for a particular processing activity. Withdrawing consent will not affect the lawfulness of processing carried out before the withdrawal.
You also have the right to lodge a complaint with the relevant data protection supervisory authority if you believe your rights have been infringed.
Security of Your Data
We take appropriate technical and organisational measures to protect your personal data from unauthorised access, accidental loss, destruction or damage. These measures may include restricted access controls, secure storage, staff awareness and policies designed to ensure that data is handled in a secure and responsible manner.
While we take steps to safeguard your information, no method of transmission or storage can be guaranteed as completely secure. We therefore cannot guarantee absolute security but we continually review and improve our measures.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our services, legal requirements or data protection practices. The updated version will apply from the date it is published. We encourage you to review this policy periodically so that you remain informed about how we handle your personal data.
Contacting Us About Privacy
If you have any questions about this Privacy Policy or how we process your personal data, or if you wish to exercise any of your data protection rights, you can contact us using the contact details made available on our website or through our usual customer communication channels.
This Privacy Policy applies to all Man with Van Blackheath customers and prospective customers in the Blackheath area who engage with our services.
