Terms and Conditions
Man with Van Blackheath Terms and Conditions
These Terms and Conditions set out the basis on which Man with Van Blackheath provides removal, transport and related services in the United Kingdom. By making a booking, using our services or permitting work to proceed, you agree to be bound by these Terms and Conditions. Please read them carefully before confirming any booking.
1. Definitions
In these Terms and Conditions, the following words have the meanings set out below:
Client means the individual or business that requests, books or pays for the services.
We, us, our means the operator of Man with Van Blackheath providing the services.
Services means all removal, transport, loading, unloading, packing, labour, waste removal and any additional services provided by us.
Goods means the items, belongings or materials that are the subject of the services.
Vehicle means any van or other vehicle used by us in the provision of the services.
Working Day means any day other than a Saturday, Sunday or public holiday in England.
2. Scope of Services
We provide man and van services, including collection, transport and delivery of goods, local and regional moves, small office and domestic removals, and related loading and unloading assistance. The exact scope of services to be provided for each booking will be confirmed at the time of quotation and in your booking confirmation.
Unless expressly agreed in writing, we do not provide professional packing, installation or disconnection of appliances, dismantling or assembly of furniture, or specialist removal of items such as pianos, safes, or valuable artworks. Any such work is subject to separate agreement and may incur additional charges.
3. Booking Process
3.1 Initial Enquiry
You may request a quotation for services by contacting us and providing full details of your requirements, including collection and delivery addresses, access restrictions, dates and times, the nature and approximate quantity of goods, and any special handling needs.
3.2 Quotations
All quotations are based on the information provided by you at the time of enquiry. Quotations may be given as fixed price, estimated price or hourly rate, and we will clarify the basis of pricing when issuing the quotation. Quotations are not binding until a booking is confirmed by us.
3.3 Confirmation of Booking
A booking is only confirmed when we have accepted your request for services and you have accepted our quotation and any applicable terms regarding deposits or minimum charges. We reserve the right to decline any booking at our discretion.
3.4 Changes to Booking
You must notify us promptly of any changes to your requirements, including date or time, addresses, access conditions, or the volume or nature of goods. We will use reasonable efforts to accommodate changes, but this cannot be guaranteed and may result in a revised quotation or additional charges.
4. Client Responsibilities
4.1 Access and Parking
You are responsible for ensuring that appropriate access is available at collection and delivery addresses, including suitable parking for the vehicle. Where parking permits or permissions are required, these must be arranged by you unless we agree otherwise in advance. You are liable for any parking penalties incurred as a direct result of your failure to obtain appropriate permissions or to provide accurate information about parking and access.
4.2 Preparation of Goods
You must ensure that all goods are properly packed, secured and ready for transport. Fragile items should be appropriately wrapped and labelled. All loose items must be boxed or suitably contained. We are not responsible for damage arising from inadequate or improper packing carried out by you or a third party.
4.3 Hazardous and Prohibited Items
You must not present for transport any goods that are dangerous, explosive, corrosive, flammable, illegal or otherwise unsuitable for carriage, including but not limited to fuel, gas cylinders, chemicals, firearms, or perishable foodstuffs, unless we have specifically agreed in writing. We may refuse to load or transport any goods that we reasonably consider unsafe or unlawful.
4.4 Presence or Representation
You or your authorised representative must be present at the collection and delivery locations to supervise loading and unloading, provide instructions, and check goods. If you are unable to be present, you must make suitable arrangements and accept that our ability to verify items collected or delivered may be limited.
5. Pricing and Payments
5.1 Basis of Charges
Our charges may be calculated on a fixed price, estimated price or hourly rate basis. The applicable basis will be stated in your quotation and booking confirmation. Charges may include travel time to and from the job, mileage, congestion or toll charges, additional labour, waiting time, and any agreed extras.
5.2 Deposits
We may require a deposit to secure your booking. The amount and due date of any deposit will be specified at the time of booking. Deposits are usually non-refundable except where we cancel the booking without good reason, in which case any deposit paid will be refunded.
5.3 Payment Terms
Unless otherwise agreed, payment is due immediately upon completion of the services on the day of the move. For hourly rate bookings, the minimum charge and charging increments will be confirmed in advance. We reserve the right to withhold goods or cease work until outstanding sums are paid.
5.4 Late or Non-Payment
If payment is not made when due, we may charge interest on the outstanding balance at the statutory rate applicable in England and Wales. We also reserve the right to recover reasonable costs of debt recovery, including legal and administrative expenses.
6. Cancellations and Amendments
6.1 Cancellation by Client
If you wish to cancel your booking, you must inform us as soon as possible. Cancellation charges may apply depending on the notice given:
a. More than 7 Working Days before the scheduled date: any deposit may be retained but no further charges will apply unless otherwise agreed.
b. Between 3 and 7 Working Days before the scheduled date: we may charge up to 50 percent of the agreed price.
c. Less than 3 Working Days before the scheduled date, or on the day of the move: we may charge up to 100 percent of the agreed price.
6.2 Amendment of Date or Time
Requests to change the date or time of the booking will be treated as cancellations and re-bookings if we are unable to accommodate the change. Where we can accommodate the change, additional charges may apply, particularly during busy periods.
6.3 Cancellation by Us
We reserve the right to cancel or postpone the booking due to circumstances beyond our reasonable control, including but not limited to severe weather, vehicle breakdown, accident, illness, or safety concerns. In such cases, our liability will be limited to refunding any deposit or prepayment received for the affected booking, or rescheduling by mutual agreement.
7. Liability and Insurance
7.1 Our Duty of Care
We will take reasonable care in handling, loading, securing, transporting and unloading your goods. However, we do not accept liability for loss or damage except as expressly set out in these Terms and Conditions.
7.2 Limits of Liability
To the extent permitted by law, our total liability for loss of or damage to goods arising from our negligence or breach of contract shall be limited to a reasonable amount having regard to the value of the affected goods and the price paid for the services. We are not liable for loss of profits, loss of use, or any indirect or consequential loss.
7.3 Excluded Causes of Loss or Damage
We are not liable for loss or damage arising from the following causes:
a. Inadequate or improper packing carried out by you or a third party.
b. Normal wear and tear, gradual deterioration or inherent defects in goods.
c. Acts or omissions of the client or any third party not engaged by us.
d. Atmospheric or climatic conditions, including damp, mould or extreme temperatures.
e. Handling of goods contrary to our advice or against our recommendations.
f. Transport of prohibited or hazardous items not disclosed to us.
7.4 Owner Packing and Dismantling
Where goods are packed, dismantled or prepared by you, your agents or third parties, we accept no responsibility for the adequacy of such work, and any resulting damage shall be at your risk.
7.5 Jewellery, Money and Valuables
We strongly recommend that you do not include cash, jewellery, important documents or highly valuable items in your consignment. Such items are carried entirely at your own risk and we accept no liability for loss or damage to them.
7.6 Time Limit for Claims
You must inspect your goods as soon as reasonably possible after delivery. Any visible damage or loss should be reported to us at the time of delivery where feasible. In any event, you must notify us in writing of any claim for loss or damage within seven calendar days of completion of the services. Failure to do so may affect our ability to investigate and may limit or extinguish any liability we may have.
8. Waste and Rubbish Regulations
8.1 Compliance with Law
We operate in accordance with UK waste and environmental regulations relevant to the nature and extent of our services. We do not act as a general waste carrier unless this has been specifically agreed and appropriately licensed.
8.2 Restricted Waste
We will not remove or dispose of hazardous waste, clinical waste, chemicals, asbestos, or any materials that require specialised handling or licensing. If such items are presented for removal without prior agreement, we may refuse to handle them and may charge for any wasted time or costs incurred.
8.3 Household and General Waste
Where we agree to remove household or general waste as part of a service, this will be clearly itemised in your quotation. Additional charges may apply for disposal, based on volume, weight and type of waste. We reserve the right to decline removal of excessive or misdescribed waste.
8.4 Fly-Tipping and Illegal Disposal
We do not engage in illegal dumping or fly-tipping under any circumstances. Any request or expectation that we dispose of items unlawfully will be refused. You are responsible for ensuring that any waste we are asked to remove can be lawfully disposed of through normal commercial channels.
9. Delays and Events Beyond Our Control
We will use reasonable efforts to adhere to agreed dates and times. However, arrival and completion times are estimates only and may be affected by traffic, weather, road closures, accidents, or other events beyond our reasonable control. We shall not be liable for delay or failure to perform our obligations where such delay or failure is caused by circumstances outside our reasonable control.
10. Health and Safety
We reserve the right to refuse to carry out any task that, in our reasonable opinion, poses a risk to health and safety, including but not limited to unsafe lifting, working at unreasonable heights, or accessing areas that are structurally unsound or hazardous.
11. Data Protection and Privacy
We will collect and use personal information necessary for processing your booking, delivering services and administering our business. This may include your name, address, contact details, and details of the services provided. We will handle your information in accordance with applicable data protection laws and will not sell or share your details with third parties except where necessary to perform the services, comply with legal obligations or with your consent.
12. Complaints and Disputes
If you are dissatisfied with any aspect of our services, you should raise the issue with us as soon as possible so that we can try to resolve it promptly. We will take reasonable steps to investigate and respond to complaints in a fair and timely manner.
If a dispute cannot be resolved directly between us, either party may consider seeking advice from an appropriate alternative dispute resolution body or pursuing legal remedies in accordance with the governing law and jurisdiction set out in these Terms and Conditions.
13. Variation of Terms
We may update or amend these Terms and Conditions from time to time. The version in force at the time of your booking will apply to that booking unless we agree otherwise in writing. Any changes will normally take effect for future bookings only.
14. Severability
If any provision of these Terms and Conditions is found to be invalid, unlawful or unenforceable by a court or competent authority, that provision shall be deemed deleted, but this shall not affect the validity and enforceability of the remaining provisions.
15. Governing Law and Jurisdiction
These Terms and Conditions and any dispute or claim arising out of or in connection with them or the services shall be governed by and construed in accordance with the laws of England and Wales.
You and we agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or the services, including any non-contractual disputes or claims.
By proceeding with a booking or using our services, you confirm that you have read, understood and agree to these Terms and Conditions.
